FAQ'S

How can I get in contact with Timeless Beauty?

If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
 

Where are the products located and shipped from?

All of our products are located and shipped from within Australia. The location of our warehouses can vary based on stock levels and demand; products are kept within either Victoria or New South Wales. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get useful products at the best possible prices. 
 

What types of payment do you accept?

We accept all major forms of payment, including credit cards, PayPal, and any of the Buy Now Pay Later methods listed on our product pages.
 

Is delivery free?

Yes, all orders placed in Australia come with fast and free delivery Australia wide.
 

What if my order is delayed?

Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
 

What currency is the store in?

All products displayed on our website are in AUD.
 

Where does the company operate from?

We are based in Adelaide, South Australia.
 

How long is delivery?

3-5 days processing order and 6-12 days shipping.
 

What are the benefits of using the red light therapy mask for both the short and long term?

In the short term, your skin will feel plumped, moisturised, and instantaneously rejuvenated after spending 10 minutes wearing the mask.
Long term: With LED, consistency is crucial, and the more you put in, the more you'll get. Cellular activity will increase after one session, but it will take several sessions to see effects.
 

Does the detox foot bath hurt? 

The Ionic Footbath is entirely non-invasive, so no.
 

Do steam-based nail polish removers actually work?

Yes! Gel polish, soft gels, acrylic, and dip nails may all be removed with steam nail polish remover devices.